Rapport is an essential element of every successful sales relationship. You must establish rapport with your prospects in order to turn them into customers and you must maintain rapport with your customers in order to continue having a strong business relationship with them.
In this module we explain the essential activities involved in developing excellent rapport with your clients. You will learn:
- What is meant by "rapport"
- The importance of non-verbal communication.
- Techniques for building rapport.
- Proper seating arrangements when meeting with prospects.
- The importance of maintaining symmetry with your prospects and clients.
| Lesson Duration: | Approximately 30 minutes. Note: If you don't complete this module you may resume or restart it at a later date. |
| Intended Audience: | Primarily aimed at sales people. |
To learn more about this module you can play the following audio file.
